Poplar Owner FAQs
We’re excited to share some important news: Poplar is now part of Evernest, a national real estate and property management company. We understand that change can sometimes feel uncertain, but rest assured, our top priority is to ensure a smooth transition while maintaining the same high-quality service you’ve come to expect. Below are the answers to some frequently asked questions.
Property Oversight:
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Will my current Property Manager at Poplar continue to oversee my property under Evernest?
Yes, there are no plans to change your property manager. -
Will my existing property management agreement with Poplar remain valid under Evernest, or will I need to sign a new contract?
Evernest is honoring the current management agreement. There are no plans at this time to transition agreements to an Evernest PMA.
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Will there be any changes to the terms, fees, or obligations outlined in my current agreement?
Evernest will continue to honor your current management agreement and the fees outlined in that contract. -
How will Evernest ensure a smooth transfer of responsibilities for ongoing management tasks?
Evernest is committed to a smooth transition. With experience from 30 acquisitions, Evernest has the tools and processes to make this transition smooth and easy.
Financial Management:
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Will the method and timing of rent disbursements to property owners change under Evernest?
No, Everest will match the distribution schedule currently being provided. -
Are there any changes to property management fees, service fees, or payment structures under Evernest?
Your current Management agreement and the associated fees are not changing under Evernest. Evernest does have additional optional services under which you can enroll. -
How will financial reports and tax documents (e.g., Form 1099) be managed and delivered under Evernest?
Financial reports, including cash flow, tenant delinquency, income statements, and rent rolls, are available on your owner portal. We mail and electrically deliver year-end tax documents depending on your preference.
Communication and Support:
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Will I have a dedicated point of contact at Evernest, or will I be working with a larger team?
Yes, You will have a dedicated point of contact at Evernest. -
Will I be introduced to new team members managing my property?
Yes, any new team members managing your property will be introduced. However, there are no current plans to change the team managing your property. -
What are Evernest’s communication standards, and how quickly can I expect responses to my inquiries?
Evernest is committed to fast and reliable communication. For email and text, our policy is to respond to inquiries on the same day or by 12 PM local time the following day if received after 3 PM. For phone calls, we aim to answer immediately, and missed calls are returned the same day. -
How will I be kept informed about major issues or updates related to my property, such as maintenance requests or tenant concerns?
Your dedicated property manager will keep you informed about any concerns via email, phone calls, or text messages.
Maintenance and Repairs:
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Will Evernest continue using the same vendors and contractors for maintenance and repairs, or will there be new providers?
Evernest has relationships with both local and national vendors. We typically use vetted local vendors for price and reliability, which may include the same or new vendors.
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Will I have more, less, or the same level of involvement in approving major repairs or expenses?
Repairs and maintenance exceeding your maintenance limit will still require your approval. Maintenance below your limit will be handled by Evernest to ensure quick resolutions.
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What happens to maintenance requests that are open or unresolved as of January 26th, 2025? Will Poplar or Evernest complete those requests?
If any maintenance requests remain open or unresolved as of 1/26, they will be transferred to Evernest's platform. A Property Services team will take responsibility for completing those requests.
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How do I submit maintenance requests to Evernest after January 26th? Will the process differ from Poplar’s?
Residents can submit work orders in three ways:
- Request a maintenance service through the AppFolio portal.
- Submit a request via the 24/7 maintenance line.
- Communicate through [email protected].
Owners can contact their Property Manager to request maintenance services.
Tenant Retention and Leasing:
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How will Evernest approach tenant retention and handle lease renewals?
Evernest’s tenant renewal process is a 120-day initiative. It starts with a $149 property inspection. After the inspection, the property manager collaborates with the owner to determine price and term length. The resident is offered renewal via email with a follow-up call by our resident services team.
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Will Evernest’s tenant screening process differ from Poplar’s, and how does it ensure high-quality tenants?
It is important to note that Evernest has an in-house underwriting team whose dedicated job is to screen tenants in accordance with our high standards as well as the state and local regulations for each property we manage for our owners.
Click here to view Evernest’s approval criteria.
-
Will Evernest’s tenant screening process differ from Poplar’s, and how does it ensure high-quality tenants?
Comparison of underwriting criteria
It is important to note that Evernest has an in-house underwriting team whose dedicated job is to screen tenants in accordance with our high standards as well as the state and local regulations for each property we manage for our owners.
-
Will Evernest market and advertise my property differently to attract new tenants?
Evernest uses top rental listing sites, including Zillow and MLS in applicable markets.
Technology and Platforms:
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Will I need to transition to a new owner portal with Evernest?
Yes, Evernest utilizes Appfolio’s Owner Portal.
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Will my historical data (e.g., past financial statements, and maintenance history) be accessible through Evernest’s system?
Yes, Evernest utilizes Appfolio’s Owner Portal.
Compliance and Legalities:
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How does Evernest ensure compliance with local, state, and federal regulations for property management?
Evernest has a compliance department, local brokers, and attorneys on staff to ensure adherence to all regulations.
-
Will Evernest handle all legal requirements, such as security deposit management, eviction processes, or lease updates?
Yes, Evernest handles these responsibilities with varying degrees of collaboration with owners.
-
How will Evernest assist in addressing any existing legal or compliance issues?
The compliance team ensures continuity on existing legal/compliance issues through detailed documentation and communication with the current team.
Transition Process:
-
What steps is Evernest taking to ensure a seamless transition for property owners?
Your point of contact will largely remain unchanged. Training is ongoing to familiarize property managers with any platform differences. Evernest’s experience with 30 acquisitions ensures a smooth transition.
-
Will there be any downtime or interruptions in property management services during the transition?
There will be a brief downtime for tenants’ ability to pay electronically during the payment platform transition. This has been communicated to residents. No other service interruptions are planned.
-
How will I be notified about updates, deadlines, or any required actions during the transition?
Evernest will send regular email updates to keep owners informed about any relevant changes.
Performance and Reporting:
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Will Evernest provide performance metrics or analytics about my property, such as vacancy rates, maintenance costs, or tenant satisfaction?
Yes, performance metrics such as occupancy, maintenance costs, and financial performance reports are available.
-
How often will I receive updates or reports, and what level of detail can I expect?
Evernest emails owner statements twice per month—on the second Friday and the last business day of the month. Owners can also access detailed reports through the owner portal at any time.
-
Are there any new features or tools Evernest offers to help me better manage my investment?
Yes, Evernest utilizes Appfolio’s Owner Portal.
Appfolio’s Owner Portal Information
Evernest Owner Portal
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Does Evernest have plans for making strategic improvements to my property, such as upgrades, renovations, or operational efficiencies?
Evernest specializes in maximizing ROI by recommending repairs, renovations, and upgrades to attract and retain excellent tenants.
Long-Term Relationship:
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What is Evernest’s philosophy on property management and client relationships?
Evernest prioritizes trust as the foundation for successful property management. We aim to build strong partnerships with property owners and offer 100% satisfaction.
-
Does Evernest offer additional services, such as assistance with expanding my investment portfolio or property sales?
Yes, we offer brokerage solutions for owners wishing to expand their portfolio. Reach out to your property manager for more information.
-
How does Evernest measure success and satisfaction for property owners?
Evernest values feedback from owners, encourages ad hoc feedback, and conducts quarterly surveys to improve services.
Will Evernest continue using the same vendors and contractors for maintenance and repairs, or will there be new providers?
Evernest has relationships with both local and national vendors. We typically use vetted local vendors for price and reliability, which may include the same or new vendors.
Will I have more, less, or the same level of involvement in approving major repairs or expenses?
Repairs and maintenance exceeding your maintenance limit will still require your approval. Maintenance below your limit will be handled by Evernest to ensure quick resolutions.
What happens to maintenance requests that are open or unresolved as of January 26th, 2025? Will Poplar or Evernest complete those requests?
If any maintenance requests remain open or unresolved as of 1/26, they will be transferred to Evernest's platform. A Property Services team will take responsibility for completing those requests.
How do I submit maintenance requests to Evernest after January 26th? Will the process differ from Poplar’s?
Residents can submit work orders in three ways:
Owners can contact their Property Manager to request maintenance services.
- Request a maintenance service through the AppFolio portal.
- Submit a request via the 24/7 maintenance line.
- Communicate through [email protected].
Owners can contact their Property Manager to request maintenance services.
How will Evernest approach tenant retention and handle lease renewals?
Evernest’s tenant renewal process is a 120-day initiative. It starts with a $149 property inspection. After the inspection, the property manager collaborates with the owner to determine price and term length. The resident is offered renewal via email with a follow-up call by our resident services team.
Will Evernest’s tenant screening process differ from Poplar’s, and how does it ensure high-quality tenants?
It is important to note that Evernest has an in-house underwriting team whose dedicated job is to screen tenants in accordance with our high standards as well as the state and local regulations for each property we manage for our owners.
Click here to view Evernest’s approval criteria.
Click here to view Evernest’s approval criteria.
Will Evernest’s tenant screening process differ from Poplar’s, and how does it ensure high-quality tenants?
Comparison of underwriting criteria
It is important to note that Evernest has an in-house underwriting team whose dedicated job is to screen tenants in accordance with our high standards as well as the state and local regulations for each property we manage for our owners.
It is important to note that Evernest has an in-house underwriting team whose dedicated job is to screen tenants in accordance with our high standards as well as the state and local regulations for each property we manage for our owners.
Will Evernest market and advertise my property differently to attract new tenants?
Evernest uses top rental listing sites, including Zillow and MLS in applicable markets.
Will I need to transition to a new owner portal with Evernest?
Yes, Evernest utilizes Appfolio’s Owner Portal.
Will my historical data (e.g., past financial statements, and maintenance history) be accessible through Evernest’s system?
Yes, Evernest utilizes Appfolio’s Owner Portal.
How does Evernest ensure compliance with local, state, and federal regulations for property management?
Evernest has a compliance department, local brokers, and attorneys on staff to ensure adherence to all regulations.
Will Evernest handle all legal requirements, such as security deposit management, eviction processes, or lease updates?
Yes, Evernest handles these responsibilities with varying degrees of collaboration with owners.
How will Evernest assist in addressing any existing legal or compliance issues?
The compliance team ensures continuity on existing legal/compliance issues through detailed documentation and communication with the current team.
What steps is Evernest taking to ensure a seamless transition for property owners?
Your point of contact will largely remain unchanged. Training is ongoing to familiarize property managers with any platform differences. Evernest’s experience with 30 acquisitions ensures a smooth transition.
Will there be any downtime or interruptions in property management services during the transition?
There will be a brief downtime for tenants’ ability to pay electronically during the payment platform transition. This has been communicated to residents. No other service interruptions are planned.
How will I be notified about updates, deadlines, or any required actions during the transition?
Evernest will send regular email updates to keep owners informed about any relevant changes.
Will Evernest provide performance metrics or analytics about my property, such as vacancy rates, maintenance costs, or tenant satisfaction?
Yes, performance metrics such as occupancy, maintenance costs, and financial performance reports are available.
How often will I receive updates or reports, and what level of detail can I expect?
Evernest emails owner statements twice per month—on the second Friday and the last business day of the month. Owners can also access detailed reports through the owner portal at any time.
Are there any new features or tools Evernest offers to help me better manage my investment?
Yes, Evernest utilizes Appfolio’s Owner Portal.
Appfolio’s Owner Portal Information
Evernest Owner Portal
Appfolio’s Owner Portal Information
Evernest Owner Portal
Does Evernest have plans for making strategic improvements to my property, such as upgrades, renovations, or operational efficiencies?
Evernest specializes in maximizing ROI by recommending repairs, renovations, and upgrades to attract and retain excellent tenants.
What is Evernest’s philosophy on property management and client relationships?
Evernest prioritizes trust as the foundation for successful property management. We aim to build strong partnerships with property owners and offer 100% satisfaction.
Does Evernest offer additional services, such as assistance with expanding my investment portfolio or property sales?
Yes, we offer brokerage solutions for owners wishing to expand their portfolio. Reach out to your property manager for more information.
How does Evernest measure success and satisfaction for property owners?
Evernest values feedback from owners, encourages ad hoc feedback, and conducts quarterly surveys to improve services.